Privacy Policy

Privacy Policy

Ozi Digital respects the Guidelines suggested by the Australian Direct Marketing Association, in its Code of Practice for Consumer Protection in e-commerce.

We also abide by the World Wide Web Consortium (W3C) Platform for Privacy Preferences Project (P3P). This policy is emerging as an industry standard providing a simple, automated way for users to gain more control over the use of personal information on web sites they visit.

In line with those guidelines, Ozi Digital would like you to be aware of the information we collect to provide your service. We do not provide third parties with access to your personal data, with the obvious exception of third party business partners such as domain name registries.

What Information We Collect

When you complete an Online registration form through our website or register an account with us by email, mail or over the telephone, we ask you to provide personally identifiable billing information. You may be asked to fill out and submit an application form, or provide this information over the telephone. This information includes your name, telephone number, email address or facsimile number, and your credit card number, expiration date, card security code, and billing address. We may also collect information about how you use our services as this assists us with billing and helps us to develop our services to meet your needs.

How We Use Your Information

We use your information to:

• Provide our services to you, including processing your order or application
• Administer and manage those services, including charging, billing, credit checking and debt collecting
• Deal with your inquiries, complaints or requests
• Notify you of your identification and log-on information to enable you to access and use our services
• Notify you of information relating to our services including price or service variations, or the suspension or disconnection of access to our services
• Send you our newsletter, other marketing information and to market our services generally
• For internal research, planning, accounting, security and testing purposes

We also abide by the World Wide Web Consortium (W3C) Platform for Privacy Preferences Project (P3P). This policy is emerging as an industry standard providing a simple, automated way for users to gain more control over the use of personal information on web sites they visit.

In line with those guidelines, Ozi Digital would like you to be aware of the information we collect to provide your service. We do not provide third parties with access to your personal data, with the obvious exception of third party business partners such as domain name registries.

Security of Your Personal Information

We have processes in place to ensure the security of your personal information, including encryption of all data when transferred to our service providers and limitations on access to personal information within our organisation.

Cookies

Cookies are small pieces of information stored on your computer tied to information about you. We use both session ID (or temporary) cookies, which terminate when you close your browser, and persistent cookies, which are stored on your hard drive.

Cookies allow you to login without having to type your login name each time, allowing you to simply provide your password to access the system. Cookies also enable us to track and monitor the use of some features of our website and maintain security. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. If you choose to reject cookies, you may still use our website; however, your access to some areas of our website will be limited.

Privacy Statement Changes

Occasionally we change our privacy policy practices, if we do change our Privacy Policy we will modify this Privacy Policy page and send and email to update Ozi Digital customers of the Privacy Policy changes, We encourage you to review this Policy periodically to be informed of how we are protecting your information.

Development Policy

These are the standard terms and conditions for Website Design and Development and apply to all contracts and all work undertaken by Ozi Digital ® for its clients.

Fees and Deposits

A 50% deposit of the total fee payable under our proposal is due immediately upon you instructing us to proceed with the website design and development work. The remaining 50% shall become due when the work is completed to your reasonable satisfaction through User Acceptance Testing on a staging environment. We reserve the right not to commence any work until the deposit has been paid in full. Code will not be deployed live until the balance is received. The 50% deposit is only refundable if we have not began the work required under the agreement. The deposit is not refundable if the development work has been started and you terminate the contract through no fault of ours.

All SEO and SMO work is to be paid in advance. We operate on a min 3 month contract. Discounts are available for 12-month commitments only.

Supply of materials

You must supply all materials and information required by us to complete the work in accordance with any agreed specification. Such materials may include, but are not limited to, photographs, written copy, logos and other printed material. Where there is any delay in supplying these materials to us which leads to a delay in the completion of work, we have the right to extend any previously agreed deadlines by a reasonable amount.

Where you fail to supply materials, and that prevents the progress of the work, we have the right to invoice you for any part or parts of the work already completed.

Variations

Our website development phase allows only minor variations to the original specification. However any major deviation from the specification will be charged at the rate of $130.00 per hour.

Project delays and client liability

Any time frames or estimates that we give are contingent upon your full co-operation and complete and final design / content for the work pages. During development there is a certain amount of feedback required in order to progress to subsequent phases. It is required that a single point of contact be appointed from your side and be made available on a daily basis in order to expedite the feedback process.

Approval of work

On completion of the work you will be notified and have the opportunity to review it. You must notify us in writing of any unsatisfactory points within 7 days of such notification. Any of the work that has not been reported in writing to us as unsatisfactory within the 7-day review period will be deemed to have been approved. Once approved, or deemed approved, work cannot subsequently be rejected and the contract will be deemed to have been completed and the 50% balance of the project price will become due.

Rejected work

If you reject any of our work within the 7-day review period, or not approve subsequent work performed by us to remedy any points recorded as being unsatisfactory, and we, acting reasonably, consider that you have been unreasonable in any rejection of the work, we can elect to treat this contract as at an end and take measures to recover payment for the completed work.

Payment

Upon completion of the 7-day review period, we will invoice you for the balance of the project prior to launching the website live.

Warranty by you as too ownership of intellectual property rights

You must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trade marks, or any other material that you supply to us to include in your website or web applications.

You must indemnify us and hold us harmless from any claims or legal actions related to the content of your website.

Licensing

Once you have paid us in full for our work we grant to you a license to use the website and its related software and contents for the life of the website.

Search Engines

We do not guarantee any specific position in search engine results for your website. We perform basic search engine optimisation according to current best practice.

Consequential loss

We shall not be liable for any loss or damage which you may suffer which is in any way attributable to any delay in performance or completion of our contract, however that delay arises.

Disclaimer

To the full extent permitted by law, all terms, conditions, warranties, undertakings, inducements or representations whether express, implied, statutory or otherwise (other than the express provisions of these terms and conditions) relating in any way to the services we provide to you are excluded. Without limiting the above, to the extent permitted by law, any liability of Ozi Digital ® under any term, condition, warranty or representation that by law cannot be excluded is, where permitted by law, limited at our option to the replacement, re-repair or re-supply of the services or the payment of the cost of the services that we were contracted to perform.

Subcontracting

We reserve the right to subcontract any services that we have agreed to perform for you as we see fit.

Non-Disclousre

We (and any subcontractors we engage) agree that we will not at any time disclose any of your confidential information to any third party

Additional expenses

You agree to reimburse us for any requested expenses which do not form part of our proposal including but not limited to the purchase of templates, third party software, stock photographs, fonts, domain name registration, web hosting or comparable expenses.

Backups

You are responsible for maintaining your own backups with respect to your website and we will not be liable for restoring any client data or client websites except to the extent that such data loss arises out of a negligent act or omission by us.

Ownership of Domain and Web Hosting

We will supply to your account credentials for domain name registration and/or web hosting that we purchased on your behalf when you reimburse us for any expenses that we have incurred.

Governing Law

The agreement constituted by these terms and conditions and any proposal will be construed according to and is governed by the laws of New South Wales. You and Ozi Digital submit to the non-exclusive jurisdiction of the courts in and of New South Wales in relation to any dispute arising under these terms and conditions or in relation to any services we perform for you.